Refund & Cancellation Policy

1. How to cancel

• Card subscription (Stripe): open your dashboard and choose Manage billing.
• PayPal subscription: cancel the recurring agreement in PayPal under Settings → Payments → Automatic payments.
• Email support@token2any.com from your account address and we will cancel it for you.

2. What happens after you cancel

• No further charges are made and cancellation is immediate.
• You keep access and credits for the period already paid for.
• At the end, the account drops to the Free plan; unused paid credits are not exchanged for money.

3. When we refund

• Within 14 days of a charge, if no credits were spent, we refund in full.
• Within 14 days with partial use, we normally refund the unused part and fully refund service failures.
• Duplicate or accidental charges are refunded in full.
• A failed generation is returned as credits automatically, rather than a cash refund.

4. When we cannot refund

• Periods older than 14 days or whose credits were spent.
• Accounts closed for fraud, abuse or reselling API access.
• Charges already disputed as a chargeback; contact us first so we can resolve it directly.

5. EU and UK consumers

EU and UK consumers may have a statutory 14-day withdrawal right for digital services. Using credits asks us to begin performance and ends the right for those credits; unspent credits can be refunded inside the window.

6. How refunds are paid and how long they take

• Send the request from your account email to support@token2any.com, including a PayPal transaction or subscription ID where relevant.
• We reply within 2 business days and issue an approved refund within 5 business days.
• The original processor returns the money; banks and PayPal commonly show it within 5–10 business days.
• Refunds use the original currency and amount charged.

7. Plan changes

Card plan changes are prorated from Manage billing. PayPal plan changes require cancelling and subscribing again; the already-paid period remains available.